Refund policy
Return Policy
Ultimately, your happiness is our primary goal. We sincerely hope you'll love your purchase from Over Yonder and treasure it for years to come.
In the case that you're not fully satisfied with any item in your order, the details of our return policy are as follows:
Online purchases may be returned for a refund if postmarked within 14 days of delivery, as verified by the courier, and received in their original condition and packaging (if applicable). A $15 return shipping fee will be deducted from your refund.
Please note the following items are final sale:
- gift cards
- greeting cards
- jewelry
- candles/scented products
- all holiday items
- all discounted items
No refunds, exchanges, or credits will be issued for these items.
These policies may change with time, so please refer to this page for the latest information, or reach out to us at hello@overyonderatx.com.
Return Process
To initiate a return, log in to your customer account here and follow the provided instructions. We'll review your request and, when approved, issue a return shipping label via email.
Take extra care when returning fragile goods, as we do not accept liability for missing packages or damage of returned goods. Also be sure to bring the package to the carrier within 14 days of the package's original delivery date to avoid a violation of our return policy and jeopardize your refund.
All returns will be inspected and processed within 2 to 3 business days of delivery. Refund of the item/s cost and taxes are credited to the original form of payment, less $15 for return shipping. The original shipping costs of the order are non-refundable. Customers will be notified via email when the refund or store credit has been issued. Please allow at least 5 business days for a refund to post to your account.
If you would like to arrange for an exchange or if you receive an item that is incorrect or damaged in any way, please contact us at hello@overyonderatx.com, and we’ll work with you to make to make proper arrangements.