Frequently Asked Questions

What payment types do you accept?

We accept all major credit cards, plus Apple Pay, for purchases made online and in-store. For security reasons, our physical location does not accept cash.

Do you offer gift cards?

We sure do. You can purchase an e-gift card here. Gift cards are redeemable both online and in-person. 

If you’ve lost your gift card details, reach out to us at hello@overyonderatx.com.

How soon will I get my order?

We do everything we can to ship orders within 1-3 business days of the order date. During busy holiday or promotional periods, this period may be extended. You’ll receive an email notification with tracking details as soon as the package is on its way to you. Transit time depends on the shipping option you choose at checkout.

Can I buy an item online and pick up in-store?

For most items, yes. Select the pick-up option in the shipping portion of the checkout process. We’ll do our best to make your item available within one business day. You’ll receive an email as soon as the order is ready. You can check our current business hours here.

What is your return policy?

We have distinct policies for in-store and online purchases. Please review the details of each here.

What is your policy on lost or stolen packages?

If your package is lost or damaged in transit to you, we will work closely with the carrier to do everything possible to assist you. Reach out to us within 14 dates of delivery date to hello@overyonderatx.com.

Do you donate gift cards or products to non-profits?

We appreciate the many local organizations working to support our community. Please reach out to hello@overyonderatx.com and let us know how we can help. We may not be able to assist in all cases, but we’ll always do our best to lend a hand.

Are you hiring?

We’re delighted to hear you’re interested in working with us. Please send your resume to hello@overyonderatx.com and share a bit about what makes Over Yonder a good fit for your experience and aspirations.

I am a maker/artist/designer. Who can I speak to about Over Yonder carrying some of my products?

We’re always seeking out new products and creative talent to showcase in our shop. Please send an email to hello@overyonderatx.com and include any links, catalogs, etc. that can introduce us to your work. We look forward to learning about you!